We support all kinds of practices, from single-doctor practices to large multisite, multi-doctor practices.

• Bespoke and designed patient care and call answering
• Our goal is to complete the administration tasks triggered by a phone call
• Managing appointment bookings and rescheduling directly into your practice software
• Personal messages relayed via internal messaging, email, text or phone call
• After hours message recording service and follow up
• Support for patient and referrer enquiries regarding your practice operations and services as well as general information
• Two-way correspondence with patients and referring doctors (return messages)
• For GP and larger specialist practices our Call Overflow Virtual Reception (COVR) service supports your front desk team
• For smaller practices our Virtual Administration Reception Service (VARS) includes managing inbound phone calls and all other administration duties

• Scheduling appointments, in-patient admissions and procedures
• Managing all correspondence, both electronic and paper
• Sending appointment confirmation reminders via SMS and letters to new patients
• Following up outstanding documentation such as referrals and results
• Sending correspondence and reports
• Processing patient billing and medical insurance claims
• Appointment diary management
• Medical transcription

Absolutely. Our Call Overflow Virtual Reception service (COVR) is an efficient option that improves front-desk efficiency, relieves staffing pressures and ensures patients a consistently positive experience.

• Doctor and patient needs
• All leading medical practice software
• Medical practice workflows
• RACGP accreditation standards for call handling and triaging
• Australian Privacy Principles
• Medical terminology
• Medical and surgical billing procedures
• Processes and procedures specific to your practice