Patient complaints are stressful. Here’s how to handle them effectively.
Patient complaints can be stressful for your entire practice team, from clinical to administrative staff. But when you reframe complaints as a learning opportunity, you can better address and resolve them in a way that satisfies the patient (reducing the risk of legal or regulatory action), while supporting your team and improving your healthcare delivery […]
Establishing an understanding of the operating costs of a medical practice can be difficult
An absolute requirement of useful business plans for medical practices is a detailed understanding of the expenses involved in operating that medical practice and how the costs: The major expenses in medical practice include real estate, staff, training, utilities, software, accreditation and insurances. All of these costs increase overtime and this inevitable change should be […]
Choosing your medical practice software
We know that one of the single biggest challenges in establishing your medical practice is deciding on what Medical Practice Software to choose. This decision can make or break a practice. Speak to colleagues and get independent advice Software vendors will spruik their product’s highlights, but getting information on comparative features can be difficult. The […]
8 essential staff training modules for better practice management
Regular staff training is a crucial part of running a safe healthcare practice – for your team and your patients. External training can be time-consuming and expensive, but with an online practice management platform like PracticeHub, you can assign and monitor staff learning on-site for greater efficiency. Eight learning modules to upskill your staff and keep […]
Case study – Virtual Administration & Reception
Keeping the practice running when staff are home sick.
Case Study – Practice Consulting
Improving resilience, efficiencies and the bottom line
Case study – PracticeHub Platform
Quality policies and procedures help practice easily navigate growth and staff induction
