Case study – Medical & Surgical Billings


This newly qualified orthopaedic surgeon wanted to spend more time seeing patients than managing a practice. He wanted the freedom to be as mobile and possible, seeing patients in various consulting rooms rather than at a premises he would need to source, purchase, develop and manage himself. Nor did he want to the hassles of employing his own staff.

The problem

We were tasked with setting up a mobile practice delivering all the virtual services a surgical practitioner would require: virtual administration and reception, in-patient medical billing and bookkeeping services.

The solution

Through clear progress tracking and regular two-way communication, the few challenges encountered were swiftly resolved and the client was well-informed throughout the week-long start-up process.

This included the introduction and implementation of:

  1. Medical & Surgical Billings app to manage all invoices and billings
  2. Virtual Administration and Reception service to organise and manage all patient appointment bookings

The implementation of end-to-end virtual administration and reception service was finalised within five business days. Medical billing and bookkeeping took just 10 more business days to complete.

The results

With Avant Practice Solutions set up and virtual practice management services, the client now has:

  • the flexibility to practice in a variety of locations
  • all administration, reception professionally set up and managed
  • all in-patient bills and bookkeeping activities professionally set up and managed

IMPORTANT: This article is not comprehensive and does not constitute legal or medical advice. You should seek legal or other professional advice before relying on its content, and practise proper clinical decision making with regard to the individual circumstances. Persons implementing any recommendations contained in this article must exercise their own independent skill or judgement or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant is not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published. © Avant Mutual Group Limited 2023

Learn more about

Overcome the complexities and administrative burden of medical and surgical billing, and boost income with end-to-end billing support. Our Smartphone Billings+ App and expert Billings+ team provide convenience and certainty, managing your invoices, insurance claims and follow ups for fast and accurate payment. So you can enjoy the highest possible return for your services and focus on delivering the best patient care.
Transform your healthcare business with a software platform that makes managing administrative complexity, simple. Track the administrative health of your business and improve team collaboration with a centralised dashboard for all your important information. So you can focus on what matters the most – patient care.
We understand that Bookkeeping and Payroll has become complex and labour intensive – taking time away from your Practice Manager managing staff and working on your business. Our team is dedicated to providing professional bookkeeping and payroll services to help simplify managing the financial health of your medical practice. Our full suite offering includes services like bank reconciliations, customer and supplier invoice management and filing, reporting on balance sheets, profit and loss, payroll, accounts receivable and more.
Our Team Medical dashboard is designed to help streamline the purchasing and budgeting of all your medical consumables in one place. Get a 360 view and easily see what you are spending and saving when purchasing Team Medical supplies via PracticeHub!
Grow a thriving medical practice with support from the experts in practice management. From high-level strategic planning, in-depth performance measurement and financial analysis to HR management support, we help you minimise risk and maximise business opportunities. We free up your time so you can focus on providing the best possible care.
Engage a high-quality, offsite practice administration team for your practice using our Virtual Administration Reception Service. Enhance your busy in-house team using Call Overflow Virtual Reception to manage in-bound calls and complete administration tasks. Our personal, prompt and professional staff increase reception capabilities for busy GP clinics, single doctor specialised practices, large multidisciplinary services and everything in between. Supporting you and your patients when and how you need it.
Dictate anytime, anywhere and get accurate, on-time transcripts you can trust. Our fully secure and data protected VoiceBox Intelligent Transcription Smartphone App is designed to record and rapidly format transcripts for your approval, file them safely in medical notes and deliver correspondence with ease.

More case studies

Case study – Virtual Administration & Reception

Keeping the practice running when staff are home sick.

Case Study – Practice Consulting

Improving resilience, efficiencies and the bottom line

Case Study – VoiceBox Intelligent Transcription

Optimising dictation and transcription with Voice Box Intelligent Transcription

Case study – Medical & Surgical Billings

Setting up strong foundations for a private medical practice in just 2 weeks

Case study – PracticeHub Platform

Talk to Avant Practice Solutions. We’re here to help.

Call us on 1300 469 866 (Monday – Friday: 9am to 5pm) or fill out the form below.