This large, well-established specialist practice had an admin team of 11 with two senior medical secretaries taking on the bulk of the practice typing. As the number of specialists grew, it became necessary to bolster the typing pool.
The practice engaged an overseas typing agency with poor quality transcripts, lack of local knowledge, and the idea that data visible outside of Australia potentially contravened Australian Privacy Principals.
The practice persevered with this inefficient, substandard overseas transcription solution as it was hard to find local typists who could work to a similar budget.
Despite their competent secretarial team, the practice couldn’t keep up with the volume of letters and the practice manager knew the overseas typing agency was far from ideal.
Our team of experts reviewed their processes and found that sound files, data and documentation were being double handled at multiple levels. This meant a very manual, administration-heavy transcription process.
We provided a complete end-to-end transcription process that removed every administration touch-point within the practice.
The Voice Box Intelligent Transcription platform provided standardised recording and sound file delivery with integrated Australian-based transcription and proofreading, plus a doctor-approval and delivery process.
The doctors uploaded Voice Box to their mobile devices and dictated letters in a consistent format with transparent workflows, auditing and delivery reports.
Both admin team and doctors enjoyed built-in features such as:
Optimising dictation and transcription with Voice Box Intelligent Transcription
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