We support all kinds of enterprises – from single-doctor practices to large multisite, multi-doctor practices.

Our reception services include:

• Appointment bookings and rescheduling made directly into your database.
• Personal messages relayed via internal messaging, email, text or phone call.
• After hours message recording service and follow up.
• Two-way correspondence with patients and referring doctors (return messages).

As well as phone answering, and taking and relaying messages, our Administration Services include:

• Scheduling appointments and surgeries.
• Managing all correspondence, both electronic and paper.
• Sending appointment confirmation reminders via SMS and letters to new patients.
• Following up outstanding documentation such as referrals and results.
• Typing correspondence and reports.
• Processing patient billing and medical insurance claims.
• Diary management.
• Medical transcription.

Absolutely. Our Call Overflow Virtual Reception service (COVR) is an efficient option that improves front-desk efficiency, relieves staffing pressures and ensures patients a consistently positive experience.

Our staff have knowledge of:

• Medical terminology
• Health insurance rules
• Medical billing procedures
• Medical practice workflows
• Processes and procedures specific to your practice
• Doctor and patient needs