Virtual Administration & Reception

Virtual Administration & Reception

Interested to learn how to streamline your medical practice with virtual administration and reception staff?

Free eBook

Download this eBook to learn how and why successful practices are using our services to enhance capabilities and improve patient care.

After reading this eBook, you’ll know:

  • The 7 signs it’s time to outsource reception duties
  • The benefits of outsourcing reception duties
  • 5 steps to a successful outsourcing strategy
  • The Do’s and Don’ts of outsourcing

It’s a valuable read for any doctor or surgeon wondering how to safely secure the smooth functioning of their practice without the hassle of new hires.

Avant Practice Solutions and its related bodies corporate collect your personal information included in this form for the purpose of booking a meeting, providing our services (including marketing and promotion), conducting our business, communicating with you and complying with the law. If you don’t provide this information we may not be able to register you for the meeting or provide services to you. We may disclose your personal information to contracted service providers as reasonably necessary to assist us in core functions and help us deliver services to you. For more information on how to access or correct your personal information held by us or to make a complaint, please read our Privacy Policy or contact our Privacy Officer at

Improve efficiency and lighten the administrative load

Improve practice efficiency and ensure your patient experience is a positive one with our dedicated offsite team managing your calls and administration tasks remotely. Our personable, prompt and professional staff increase your reception capabilities, supporting you, your staff and patients when and where you need it.

Elevate patient satisfaction

Be sure your patients are always satisfied with careful and courteous receptionists attending to their needs.

Increase efficiency

Streamline your workflows and processes, reduce duplication and leverage technology with specific tasks assigned to specific people.

Minimise staffing needs

Instantly access experienced medical administrators without the headache or costs of staff recruitment, training and retention.

Support your team

Reduce the pressure on your onsite team so they can focus on critical tasks and patient needs with fewer distractions.

Stable and scalable services

Enjoy reliable backup and flexibility in the face of changing needs. When demand surges or you’re short staffed, we’ll handle the overflow.

Reduce errors

Minimise mistakes and know that critical tasks are being capably managed and monitored by a highly competent team.


We support all kinds of enterprises – from single-doctor practices to large multisite, multi-doctor practices.

Our reception services include:

  • Appointment bookings and rescheduling made directly into your database.
  • Personal messages relayed via internal messaging, email, text or phone call.
  • After hours message recording service and follow up.
  • Two-way correspondence with patients and referring doctors (return messages).

As well as phone answering, and taking and relaying messages, our Administration Services include:

  • Scheduling appointments and surgeries.
  • Managing all correspondence, both electronic and paper.
  • Sending appointment confirmation reminders via SMS and letters to new patients.
  • Following up outstanding documentation such as referrals and results.
  • Typing correspondence and reports.
  • Processing patient billing and medical insurance claims.
  • Diary management.
  • Medical transcription.

Absolutely. Our Call Overflow Virtual Reception service (COVR) is an efficient option that improves front-desk efficiency, relieves staffing pressures and ensures patients a consistently positive experience.

Our staff have knowledge of:

  • Medical terminology
  • Health insurance rules
  • Medical billing procedures
  • Medical practice workflows
  • Processes and procedures specific to your practice
  • Doctor and patient needs

Professional back-up for your staff and courteous points of contact. Start building a better practice today.

Persons implementing any recommendations contained in this publication must exercise their own independent skill or judgment or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant and Avant Practice Solutions are not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published. © Avant Mutual Group Limited 2023.